Content Manager Training

Information Proficiency offers a range of courses that have been developed with our customers in mind based on years of experience in the information management industry. Our courses range from basic End User training to advanced technical knowledge for your IT team. We know we have a course to suit all your training needs.

Custom Courses: If you have specific training requirements, Information Proficiency can develop custom courses to suit your company requirements. 

Mobile Training Room: We can come to you with our mobile training room, which means we can train anywhere. You provide the seats and the place, we will bring the rest.

Benefits of training with us: 

  • Course materials provided
  • Hands-on training
  • Certificate of completion
  • Certified trainers (all trainers are practitioners and bring the benefit of practical experience)
  • Catering (depending on the length of course)

To register for one of our upcoming courses, please see our training schedule.

If you would like to discuss a group training session either on your premises or ours please contact us to talk to one of our friendly sales staff.


               

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Content Manager Administrator (Online instructor led)

Course Dates:

  • 20th & 21st November 2024

Course Description:

This course is designed by Information Proficiency and is intended for users who are responsible for the setup and maintaining of Content Manager as a working system.

Please note:

  • Classroom alternative is available subject to minimum numbers.
  • Onsite client specific training is also available, please contact us to discuss.

Intended Audience:

Includes Records Managers, Senior Business Staff, Power Users etc.

Duration:

  • 2 days

Cost:

  • $1,600 pp + GST

Prerequisites:

  • Completion of End User training or equivalent on job training and experience.

Course Content:

  • Security
  • Locations
  • Additional fields
  • Retention schedules
  • Thesaurus and classifications
  • Record types
  • Action tracking
  • Reports

For more information or to register, please contact us on 08 6230 2213 or email training@infoproficiency.com.au. Download our Training Registration Form.

"The instructor was flexible with the agenda, to provide emphasis on areas of need as and when they were identified."
Michael Plumbly, WA State Govt.
March 2021

"Enthusiastic delivery and great product knowledge - Tab flexible, friendly and well informed."
WA Local Government
March 2021

"The Administrator training covered everything I could think of and more. It allowed me to see what could be done in the system to make Records Management easier for both myself as Administrator and for the End Users."
Emma
October 2022

“The course provided a comprehensive outline of the functionality of Content Manager 10 and everything that it can do, the trainer was very knowledgeable and was able to provide current examples items that they had worked on and how they were able to make things work and the issues that were solved. The trainer was also able to answer the most technical and non-technical questions one could imagine.”
Lesley Annamalay, University of WA.
July 2023

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Content Manager Process Mapping (Formerly Workflow)

Course Dates:

  • 28th November 2024

Course Description:

Students will learn how to map current business processes, design the process in Records Manager, and then implement those processes as workflows in CM / RM. Participants are encouraged to create a workflow relevant to their organisation.

Please note:

  • Classroom alternative is available subject to minimum numbers.
  • Onsite client specific training is also available, please contact us to discuss.

Intended Audience:

Includes but is not limited to, Records Managers, Senior Business Staff, Power Users, and Process Owners.

Duration:

  • 1 day

Cost:

  • $800 pp + GST

Prerequisites:

  • Successful completion of Advanced End User training or equivalent experience (6 months or more using RM or TRIM in a professional environment)
  • Knowledge of internal business processes
  • Good knowledge of and comfort working with software; including keyboard and mouse skills, and MS Office

Course Content:

  • Mapping processes
  • Designing workflows in CM / RM
  • Applying workflows to manage business processes
  • Working with workflows
  • Deploying workflows
  • Monitoring workflows

For more information or to register, please contact us on 08 6230 2213 or email training@infoproficiency.com.au. Download our Training Registration Form.

“Cannot fault the knowledge of the presenter, course content and coverage very good and comprehensive reference guide provided. There was plenty of time for discussions and questions.”
State Government.
February 2018

 

“Knowledge of presenter was excellent, plenty of time for practical exercises and good having the reference guide to take away. Topic (workflow) was new for me but have come away with the confidence to engage with staff in the development of workflows.”
State Government.
February 2018

 

"EJ (Elissa) just like ALL other members of the Information Proficiency team I have had any dealings with most certainly “Knew her stuff…” I found EJ to be friendly, knowledgeable, extremely informative, and above all very clear and concise. I walked into the training session with no knowledge whatsoever about how to create workflow templates, as I have only ever been more of an "end user" of workflows. But I learnt how to create various types of workflows, rolling back, suspending workflows, testing, importing, exporting, and the different ways we can and will benefit from using workflows. Also how to make them “visually” easier to comprehend."
Jane Fraider, Perth Mint
September 2019

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Content Manager End User Training (Online instructor led)

Course Dates:

  • 4th December 2024

Course Description:

Designed for NEW users of CM, focusing on how to apply the functionality in Content Manager to get your work done.

Please note:

  • Classroom alternative is available subject to minimum numbers.
  • Onsite client specific training is also available, please contact us to discuss.

Intended Audience:

New Users of Content Manager software.

Duration:

  • 4 Hours

Cost:

  • $400 pp + GST

Prerequisites:

  • Nil

Course Content:

  • Navigation around Content Manager
  • Customising the view to suit your requirements
  • Saving, creating and editing documents
  • Searching and using data
  • Sending documents via e-mail
  • Saving emails

For more information or to register, please contact us on 08 6230 2213 or email training@infoproficiency.com.au. Download our Training Registration Form.

"Provides practical examples to help users understand new software features"
Michael Van der Wiele - WA Local Govt
October 2020

"Great presenter, informative, easy going and fun, loved the tips and tricks given."
WA Local Govt
October 2020

"Instructor was excellent, the content covered the items required in the right level of detail."
Darren Johnson - State Government Department
November 2020

"The instructor had a great knowledge of the subject. She was able to break down workflows to be understandable by everyone."
Armin Adineh - State Government Department
November 2020

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Content Manager Archiving & Disposal (Online instructor led)

Course Dates:

  • 5th December 2024

Course Description:

This course is designed for users of Content Manager, focusing on how to apply the archive functionality in CM to assist the archive process. The content is easily modified to suit individual organisational processes and work team requirements.

Please note:

  • Classroom alternative is available subject to minimum numbers.
  • Onsite client specific training is also available, please contact us to discuss.

Intended Audience:

Users of CM for records management.

Duration:

  • 4 Hours

Cost:

  • $400 pp + GST

Prerequisites:

  • Nil

Course Content:

  • Overview of archiving principles and practices
  • CM's approach to the archive process
  • Searching and using data
  • Applying retention schedules and holds to records
  • Conducting retention severity testing and retention reviews
  • Searching for records due for archive
  • Disposing of records

For more information or to register, please contact us on 08 6230 2213 or email training@infoproficiency.com.au. Download our Training Registration Form.

“Lisa was great and provided us with some valuable information and suggestions. Much appreciated!”
Rebecca, WA Government.
November 2017

 

"The training was way beyond my expectations and covered areas that I had not been aware of. All my questions were answered comprehensively"
David- EMRC.
2019

 

"EJ was brilliant as always, clearly explained what we were covering but also gave us the freedom to choose what to focus on and which order"
 Bianca- WA Government.
2019

 

“We feel better equipped to implement an electronic records disposal program following this training. Tabs was a very knowledgeable instructor and the printed training material was a real bonus - thank you”
Catherine Chick
September 2021
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Content Manager System Administrator

Course Dates:

  • Perth: EOI
  • Other locations/states available on request

Course Description:

This course is designed by Information Proficiency for those responsible for maintaining OpenText Content Manager installations. The course equips System Administrators with the understanding required to perform regular maintenance tasks, identify and fix common errors and to assist with user problems.

Intended Audience:

IT Support Staff

Duration:

  • 4 Hours

Cost:

  • $1,000 pp + GST

Prerequisites:

  • This course is designed for technical staff planning to implement and/or support the HPE CM implementation.

Course Content:

  • HPE CM architecture
  • Client-side configuration
  • Error reporting
  • Maintenance tasks
  • Backing up & restoring the HPE CM system
  • Creating a training dataset

Classroom:

  • Dedicated training room (Midland Offices)
  • Located within walking distance of Midland Bus and Train Station
  • Ample parking available
  • Remote access available upon request

For more information or to register, please contact us on 08 6230 2213 or email training@infoproficiency.com.au

“Thank you for arranging the recent System Administrator training, Alex was a great trainer and doing the one on one session allowed us to focus exactly on what I needed. I got a great deal out of this session and will be recommending a couple of other staff members also attend soon.”
Chief Information Officer, WA Regional Council.
January 2017
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Content Manager End User Training (In-person)

Course Dates:

  • Perth: EOI
  • Other locations/states available on request
Course Description:

Designed for NEW users of CM, focusing on how to apply the functionality in Content Manager to get your work done.

Intended Audience:

New Users of Content Manager software.

Duration:

  • 4 Hours

Cost:

  • $400 pp + GST

Prerequisites:

  • Nil

Course Content:

  • Navigation around Content Manager
  • Customising the view to suit your requirements
  • Saving, creating and editing documents
  • Searching and using data
  • Sending documents via e-mail
  • Saving emails

For more information or to register, please contact us on 08 6230 2213 or email training@infoproficiency.com.au. Download our Training Registration Form.

"Provides practical examples to help users understand new software features"
Michael Van der Wiele - WA Local Govt
October 2020

"Great presenter, informative, easy going and fun, loved the tips and tricks given."
WA Local Govt
October 2020

"Instructor was excellent, the content covered the items required in the right level of detail."
Darren Johnson - State Government Department
November 2020

"The instructor had a great knowledge of the subject. She was able to break down workflows to be understandable by everyone."
Armin Adineh - State Government Department
November 2020