Effective Date: 16/12/2020
with the protection of Your privacy while You use Our website which is
hereinafter referred to as "the Product" and which is located at:
The Product is owned and operated by: Proficiency Group (ACN 600
We are committed to the protection of Your privacy while You use the Product.
does not apply to any of those linked websites or applications.
explains what information we collect, how we use it, and your rights in
relation to it.
By continuing to use the Product You acknowledge that You have had the chance
to it. This means that You also consent to the use of Your information and the
"Company IP" includes, but is not limited to, the contents, layout, design,
colours, appearance, graphics and imagery of the Website, Content and Materials
as well as all copyrights, trademarks, trade secrets, patents and other
intellectual property contained in the Product, Content and Materials.
"Content" means any content, writing, images, audiovisual content
or other information published on the Product.
"Goods" means any or all goods provided by or on the Product.
"Items" means any and all of the Product, Goods, Services,
Content and Materials collectively.
"Materials" means any materials, information or documentation
that We may provide to You in connection with Your use of the Goods or Services
or Product including documentation, data, information developed by Us or owned
by Us, and other materials which may assist in Your use of the Goods or
Services or Product.
"Parties" means both You (the user of the Product) and Us (the owner of the
"Personal Information" means information that we obtain from You
in connection with Your use of the Product.
"Product" means the website including all pages, all sub pages,
all blogs, all forums, all other connected pages and all other connected
internet content whatsoever, the home page or main page of which is located at:
"Services" means any or all services provided by or on the Product.
"Third Party Links" means links or references to websites other than the
Website, to content other than the Content or to materials other than the
Materials, none of which are controlled by Us.
"Us", "We", "Our", "the Company"
or "the Owner" refers to Proficiency Group
"Us", "We", "Our", "the Company"
or "the Owner" also includes any employees, affiliates, agents
or other representatives of Proficiency Group
"You" or "Your" refers to the user of the
"Your Content" means any Content posted to or added to the Website,
Content or Materials by You or by somebody authorised by You or doing so on
the following rules of interpretation shall apply:
I. Words referring to one gender include every other gender.
II. Words referring to a singular number include the plural, and words
referring to a plural include the singular.
III. Words referring to a person or persons include companies, firms,
corporations, organisations and vice versa.
V. Each Party must, at its own expense, take all reasonable steps and do all
events contemplated by it.
VI. Any obligation on a Party not to do something includes an obligation not to
allow that thing to be done.
3. TYPE OF INFORMATION AND HOW IT IS COLLECTED
a. When You use the Product, We may collect information from You
through automatic tracking systems (such as information about your browsing
b. In addition, We may collect information that You volunteer to Us (such as
information that You provide during a sign up process or at other times while
using the Product).
c. In order to access some specific features of the Product, You
are required to provide some Personal Information. During this process, We
collect some of Your Personal Information, in the following manner:
I. We will not collect information that identifies You personally,
except when You specifically volunteer that information to Us when using
specific Product features. These specific Product features might include, but are
not limited to:
A. making purchases
B. receiving notifications by text message or email about events
C. receiving general emails from Us
II. In addition to any Personal Information that You are required
to provide in order to access these additional Product features, in some cases
You may be required to provide more specific information. For example, in order
to make purchases, You may need to provide credit card information, billing
information and postal addresses.
d. From time to time We may request information from You to assist
Us in improving Our Product, Goods, Services, Content or Materials. For
example, We may ask You to answer some questions about Your demographics, Your
shopping preferences, or Your other preferences in relation to the Product.
e. In addition to collecting the Personal Information as already
described in this clause, we may also collect the following Personal
Referring Web site addresses
a. Cookies are small files stored on Your computer or mobile
device which collect information about Your browsing behaviour.
b. Cookies do not access information which is stored on Your computer.
c. Cookies enable us to tailor our configurations to Your needs
and preferences, in order to improve Your user experience.
d. Most internet browsers accept cookies automatically, although You are able
to change Your browser settings to control cookies, including whether or not
You accept them, and how to remove them. You may also be able to set Your
browser to advise You if You receive a cookie, or to block or delete cookies.
However, if You do this, You may be prevented from taking full advantage of the
about Your browsing preferences and to present relevant advertisements to You.
Cookies enable these advertisers to recognise Your computer each time You are
sent an advertisement. It allows them to compile information about where You
saw their advertisement, and to better target their advertisements. You may
notice these targeted advertisements on the Product or on other websites that
You visit. We do not control the cookies that may be used by these third party
need to consult their privacy policies or cookies policies respectively.
5. HOW YOUR INFORMATION IS STORED
a. Please note that no systems involving the transmission of
information via the internet, or the electronic storage of data, are completely
secure. However, we take the protection and storage of Your Personal
Information very seriously. We take all reasonable steps to protect Your
b. We use appropriate physical, digital, managerial and security
systems to store Your Personal Information and to protect it against
unauthorised access, destruction or disclosure.
6. RELATED ENTITIES
a. We may share Your Personal Information, including Personal
Information that identifies You personally, with any of Our parent companies,
subsidiary companies, affiliates or other trusted related entities.
b. However, We only share Your Personal Information with a trusted related
entity if that entity agrees to Our privacy standards as set out in this
7. COMBINING INFORMATION
a. We may combine, link or aggregate some of Your information in
order to obtain a better understanding of Your requirements. This may enable Us
to better design the Product and may also assist with Our business or
8. HOW YOUR INFORMATION IS USED
a. We use Your Personal Information to help us improve your
experience with Our Product. We may use Your Personal Information for purposes
including but not limited to:
I. order fulfilment.
II. providing customer service to You.
III. marketing and advertising to You including both direct and
indirect marketing and advertising and including marketing and advertising
about products that may interest You based on Your personal preferences or
IV. advising You about updates to the Product or related Items.
V. Product development,.
9. MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS
a. Part or all of Our business may be merged, restructured or sold
including but not limited to through an ordinary sale of business or of stock,
a corporate reorganisation, a change in control, bankruptcy or insolvency
b. In the event that such a merger, restructure or sale occurs as described in
the preceding sub-clause hereof, We may transfer Your Personal Information,
including personally identifiable information, as part of that merger,
restructure or sale.
10. EMAIL OPT IN/OUT
If You receive an email from Us in relation to the Product and
would prefer not to receive such correspondence in the future, You may follow
the instructions in the email to opt out of future correspondence. You may also
opt out of future correspondence. We will make all reasonable efforts to
promptly comply with Your requests. However, You may receive subsequent correspondence
from Us while Your request is being handled.
11. ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION
a. You have the right to request access to any of Your Personal
Information which We are holding.
b. You have the right to request that any of Your Personal Information which We
are holding be updated or corrected.
c. In order to request access, an update or a correction to Your
Personal Information, you may contact us using the details at the end of this
12. DISCLAIMER REGARDING SECURITY
By continuing to use the Product, You agree to the terms of this
information or data via the internet is completely secure. You acknowledge,
agree and accept that We do not guarantee or warrant the security of any
information that You provide to Us, and that You transmit such information at
Your own risk.
13. CHANGES TO THIS POLICY
consent to those changes, then such changes will only apply to any information
that We obtain from You after the date that the changes take effect.
after the date that the changes take effect confirms that You acknowledge,
accept and agree to those changes.
a. We take customer satisfaction very seriously. If You have a
complaint in relation to Our handling of Your Personal Information, We will
endeavour to handle it promptly and fairly. For Your information, an overview
of Our complaints handling procedure is as follows:
I. Complaints are reviewed within 7 days. After that period We may
contact you to request further information. If We accept fault then We will
propose a resolution. In any case, We aim to provide a response within 21 days.
II. If You have a complaint in relation to Our handling of Your
Personal Information, You should use the following procedure to lodge Your
complaint with Us:
Email Us at firstname.lastname@example.org. Describe the nature of
your complaint including relevant dates, people involved, any consequences that
have occurred, and what you believe should be done to rectify the issue.
III. If You are not satisfied with Our response to Your complaint,
You may refer your complaint to the relevant external dispute resolution
organisation in Your area.
15. CONTACT US
Lisa Read White, Director
P: +61 8 6230 2213
3 Victoria Street, MIDLAND WA 6056